Frequently Asked Questions (FAQs)
Below are some common questions about Dr Panch Wellness and Healthcare, our products, orders, and services. If you need further assistance, feel free to contact us.
---
1. What is Dr Panch Wellness and Healthcare?
Dr Panch Wellness and Healthcare is a doctor-led wellness and healthcare brand in India, focused on providing quality-driven, responsibly formulated wellness products to support everyday health and long-term well-being.
---
2. Are your products medicines?
No. Our products are wellness and healthcare supplements intended to support general health. They are not meant to diagnose, treat, cure, or prevent any disease.
---
3. Who can use your products?
Our products are designed for adults (18 years and above). If you are pregnant, breastfeeding, taking medication, or have a medical condition, we recommend consulting a healthcare professional before use.
---
4. How should I use the products?
Usage instructions are clearly mentioned on the product label and packaging. Please follow the recommended dosage and do not exceed suggested usage unless advised by a healthcare professional.
---
5. Are your products safe for long-term use?
Our formulations are developed with a daily wellness and long-term support approach. However, individual responses may vary. Responsible and consistent usage as per instructions is advised.
---
6. Where are your products manufactured?
All products are manufactured in certified facilities following standard quality and safety guidelines, with quality-checked raw materials.
---
7. Do you offer cash on delivery (COD)?
Availability of Cash on Delivery (COD) depends on your location and the platform through which the order is placed. COD availability will be shown at checkout.
---
8. How long does delivery take?
Orders are usually delivered within 3–7 business days after dispatch. Delivery timelines may vary based on location, courier partner, and external factors.
---
9. How can I track my order?
Once your order is shipped, you will receive a tracking ID via SMS, WhatsApp, or email. You can track your order using the courier partner’s tracking system.
---
10. What is your return and refund policy?
Due to hygiene and safety reasons, returns are accepted only for damaged, incorrect, or missing products, as per our Refund & Return Policy. Please report such issues within 48 hours of delivery.
---
11. Can I cancel my order?
Orders can be cancelled before dispatch only. Once dispatched, cancellation requests cannot be accepted.
---
12. I ordered from Amazon / Flipkart / Tata 1mg. Who handles returns?
For orders placed through marketplaces like Amazon, Flipkart, Tata 1mg, or JioMart, returns and refunds are governed by the respective platform’s policies.
---
13. Do you provide medical consultation?
Our website provides wellness-related information only. We do not offer online medical diagnosis or treatment through the website.
---
14. How can I contact customer support?
For any queries related to products, orders, or policies, you can contact us at:
📞 Phone / WhatsApp: 8890051217
📧 Email: [Add Official Email]
---
15. Can I buy your products offline?
Availability of offline purchase may vary by location. Please contact us via WhatsApp for information about nearby availability or authorized sellers.
---
These FAQs are intended to provide general information and may be updated from time to time.
