Refund & Return Policy
Effective Date: [Add Date]
At Dr Panch Wellness and Healthcare, we value customer trust and product safety. Due to the nature of wellness and healthcare products, we follow a strict yet fair Refund & Return Policy in accordance with hygiene, safety, and regulatory standards.
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1. Eligibility for Returns
Returns are accepted only under the following conditions:
The product received is damaged, leaked, or broken at the time of delivery
The product received is incorrect (wrong item delivered)
The product is missing from the order
To be eligible for a return:
The issue must be reported within 48 hours of delivery
The product must be unused, unopened, and in original packaging
Original invoice or proof of purchase must be provided
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2. Non-Returnable / Non-Refundable Items
For safety and hygiene reasons, the following items are not eligible for return or refund:
Opened or used products
Products with tampered packaging
Products returned without original packaging
Products damaged due to misuse or improper storage
Orders placed with incorrect address or contact details
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3. Refund Process
Once your return request is approved:
The returned product will be inspected
If approved, the refund will be processed within 7–10 business days
Refunds will be credited to the original mode of payment
Please note:
Shipping or handling charges are non-refundable, unless the error is from our side
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4. Cancellation Policy
Orders can be cancelled before dispatch only
Once the order is dispatched, cancellation requests will not be accepted
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5. Platform-Specific Orders
For orders placed through Amazon, Flipkart, Tata 1mg, JioMart, or other marketplaces, the respective platform’s return and refund policy will apply.
Customers are advised to raise return or refund requests directly through the platform from which the order was placed.
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6. How to Request a Return or Refund
To initiate a return or refund, please contact us with the following details:
Order ID
Product name
Reason for return
Photos or videos (if product is damaged or incorrect)
📞 Phone / WhatsApp: 8890051217
📧 Email: [Add Official Email]
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7. Final Decision
Dr Panch Wellness and Healthcare reserves the right to:
Approve or reject any return or refund request
Modify this policy at any time without prior notice
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This Refund & Return Policy is designed to comply with Indian e-commerce regulations and prioritizes product safety and customer trust.
